strategy
Through the eyes of your average co-worker, manager,
executive or founder, HR has long been seen
as a service provider, handling benefits and payroll
information, managing the recruiting and
hiring process, employing “soft skills” in advocating for
employees and providing a conscience around compliance
with existing and emerging legislation. This type of role
would best be described as a service provider or the back
office within an organization. While other functions have
started from a similar position, in some cases, they have
successfully bridged the gap from service provider to business
executive.
One of the most successful functional groups in this
regard are accountants, who have evolved in the view of
founders and operators from bookkeepers with green
eyeshades, ledgers and sharp pencils to being candidates
for the CEO chair in nearly all companies. With repeated
downturns over the past century, each economic
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THE EXPECTATION GAP
WHAT THE HR FUNCTION NEEDS
TO DO TO DEMONSTRATE VALUE
By Jeff Dawley
HRPROFESSIONALNOW.CA ❚ SPECIAL CONFERENCE EDITION 2017 ❚ 63